www.bank-ombudsman.kz
office@bank-ombudsman.kz
+7 (727) 261-22-16
+7 (708) 983-30-16
+7 (727) 983-30-16
Serving order of applications

Order of submission of addresses

At the personal appeal to office of Almaty

STEP 1

Making an appointment:

Phones: +7 (727) 261-22-16, +7 (727) 983-30-16, +7 (708) 983-30-16

E-mail: office@bank-ombudsman.kz

Skype: bank-omb

Address: Republic of Kazakhstan, 050000, Almaty, N.Nazarbayev St., 175, office 302

 

STEP 2

Reception of the borrower (co-borrower, the depositor, the authorized person) at office

 

STEP 3

Registration of the address at office

3) The questionnaire to the address

1) list of necessary documents

in the MS Word format:

wordList of necessary documents

in the Acrobat Reader format:

pdf List of necessary documents

 

2) form of the address of the borrower

in the MS Word format:

wordForm of the address of the borrower

in the Acrobat Reader format:

pdfForm of the address of the borrower

 

in the MS Word format:

wordThe questionnaire to the address

in the Acrobat Reader format:

pdfThe questionnaire to the address

 

OTHER FORMS OF THE APPEAL TO OFFICE

STEP 1

Collecting and sending necessary documents

 

STEP 2

Types of sending documents:

E-mail: office@bank-ombudsman.kz

Mail: Republic of Kazakhstan, 050000, Almaty, N.Nazarbayev St., 175, office 302

Step 3

Registration of the received address at office

National Bank of the Republic of Kazakhstan
Agency for Regulation and Development of the Financial Market of the Republic of Kazakhstan
Association of Financiers of Kazakhstan
Insurance Ombudsman
First Credit Bureau