The deputy chairman of the National bank of the Republic of Kazakhstan Tutushkin V.A. was received the banking ombudsman Siyrbaev E.D. at his request in the representative office of the National Bank in Almaty.    

The visit of the ombudsman was aimed at drawing the attention of the National Bank of the Republic of Kazakhstan to the state of the current legislation on the banking ombudsman and the need for its further improvement within the framework of the Concept for the Development of the Financial Market of Kazakhstan for 2022-2030yy.     

At the meeting, the ombudsman had suggested introducing the term ‘beneficiaries in banking disputes’ into business circulation, which would significantly improve understanding of the sources of disagreements and ways to resolve them.      

In addition, the possibility of introducing social support measures for the banking ombudsman was discussed, since, in accordance with banking legislation, the banking ombudsman is not entitled to hold any of the positions in financial organizations, to be an affiliate of banks.

During the meeting, the ombudsman was answered a number of procedural questions of interest to the National Bank on protecting the rights of consumers of financial services.